Returns
Clear rules for damaged parcels, wrong items and change-of-mind returns.
Last updated 14 August 2026
If your decant arrives damaged, leaking or incorrect, contact us within 48 hours of delivery with your order reference and clear photos.
Where the issue is confirmed, we will offer a replacement or refund for the affected item.
Unopened, unused and sealed items can usually be returned within 14 days of delivery. The customer is responsible for return postage unless the item is faulty or incorrect.
Opened or used fragrance decants cannot normally be returned for hygiene and safety reasons unless they are faulty.
Approved refunds are returned to the original payment method. Bank and card processing times can vary after a refund is issued.
Original delivery charges are refunded only where required by law or where Spritz Vault is at fault.